I haven't received my package yet. What should I do?

I haven't received my package yet. What should I do?

All Bagg packages have tracking numbers and you can check your package's tracking record from your account. If there is an unexpected delay in the delivery of your parcel, we can submit an investigation request to your chosen shipping method:
EMS/Airmail - 30 days after shipping
Surface mail - 120 days after shipping
Courier services - 1 week after shipping
Investigations take time as shipping companies have to carry out their own internal investigation before reporting back to Bagg. However, you will receive either your package or your money back once the investigation has concluded.
* Although FedEx offers insurance for delivery delay, this is not applied to our services.

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