I haven't received my package yet. What should I do?
All Bagg packages have tracking numbers and you can check your package's tracking record from your account. If there is an unexpected delay in the delivery of your parcel, we can submit an investigation request to your chosen shipping method:
EMS/Airmail - 30 days after shipping
Surface mail - 120 days after shipping
Courier services - 1 week after shipping
Investigations take time as shipping companies have to carry out their own internal investigation before reporting back to Bagg. However, you will receive either your package or your money back once the investigation has concluded.
* Although FedEx offers insurance for delivery delay, this is not applied to our services.
My package is damaged/missing an item. What should I do?
Important: If you discover any problem upon the parcel's arrival, make sure to keep all packing materials for investigation by Bagg and the shipping company. For Postal Service (Japan Post) If you see that your items are damaged or missing, declare ...
Most frequently asked questions regarding international shipping
When will you ship my items? When the products in your order arrive at Bagg's warehouse, we will pack them and send you a shipping request. We will ship your package out the same day you pay the shipping fee. Can I change the shipping method or ...
Most Common Issues in Customs Clearance
My package is held by Customs. What can I do to get it released? We recommend contacting the local shipping company to inquire about the parcel and ask if it is necessary to take care of any formality or if it is required to submit your parcel ...
Can I return the parce to Japan?
Depending on the shipping method, the return fee can be more expensive than the original shipping fee and must be covered by the client, so we recommend you proceed with the import of the parcel if possible. Can you receive my returned parcel in your ...
What items are prohibited for shipping? There are various goods that are prohibited for export from Japan such as inflammable items, fauna and flora, items on the CITES list (more details here). Also, every country has their own list of prohibited ...